Jessica Randolph
Mocksville,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Digital Member Support Specialist
Truliant Federal Credit Union
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handles sensitive and confidential information to maintain department security
- Offered best-in-class service to members through prompt, courteous, and professional interactions
- Provided excellent customer service for members, with a special focus on resolving any issues in a timely and efficient manner
- Provided software maintenance and troubleshooting when requested
- Introduction to new products and services
- Mentorship to fellow branch and call center associates
- Trained all new incoming staff
- Provided prompt member follow up
Assistant Preschool Teacher
Childcare Network
02.2017 - 08.2021
- Taught children with creative approaches, methods, and techniques.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Create and organize teaching material for class curriculum.
- Implement social and emotional skills in order to apply them on a daily basis.
- Responsible for assessments and observing children through teaching strategies (TGS).
- Create a learning environment for teaching different subjects including but not limited to math, science, art, literacy, music and involvement.
- Coordinate family involvement every month according to the curriculum for parents to become more engaged with the students' learning.
Education
High School Diploma -
Davie County High School
Mocksville, NC06.2016
Skills
- Product Recommendations
- Phone Inquiries
- Software Improvements
- Process Transactions
- Professional Relationships
- Database Maintenance
- Member Relations
- Mobile Banking
- Financial Assistance
- Efficient Service
Accomplishments
- Achieved creating a digital project presentation for incoming hires to understand and effectively apply this new knowledge through day to day tasks in their role in the contact center.
Timeline
Digital Member Support Specialist
Truliant Federal Credit Union
08.2021 - Current
Assistant Preschool Teacher
Childcare Network
02.2017 - 08.2021
High School Diploma -
Davie County High School
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