Jessica Reed

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Used slow periods to restock supplies, ice, trays and delivery bags.
• Answered customers' questions, recommended items and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Set up and broke down banquet rooms weekly
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Served breakfast lunch and dinner onboard with 5star presentation.
• Made guests feel as though they can relax and enjoy Cocktail hour with drinks made to their specific request
• Used precise detail daily for the upmost presentation of interior and exterior of the vessel
• Available 24/7 for guests on board
• Offered personalized assistance to children, elderly and passengers with special needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.

Cabin preparation and detailing to a very high standard for owners, guests and crew.

Setting tables with themed settings for Breakfast lunch dinner

• Ensure safety and comfort while guests are onboard the vessel
• Maintained a clean and sanitary environment for all patrons onboard.
• Stocked and kept inventory of all liquor beer and waters.