Jessica Reeves
Newalla,OK
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
16
16
years of professional experience
Work History
Cashier
Pecan Valley Junction
Pecan Velly Junction
07.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and accountability.
- Assisted customers with product inquiries, fostering positive shopping experiences.
- Maintained cleanliness and organization of checkout area for operational efficiency.
- Trained new staff on cash handling protocols and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
GM
Loves Travel Stops
Choctaw
01.2013 - 09.2020
- Streamlined operational processes to enhance efficiency and reduce overhead costs.
- Developed and implemented training programs to elevate team performance and service quality.
- Led cross-functional teams in executing strategic initiatives to drive business growth.
- Analyzed market trends to inform decision-making and align company objectives with customer needs.
- Managed budgeting and forecasting processes to ensure financial sustainability and resource allocation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager
Pilot Truck Stop
Choctaw, OK
05.2011 - 12.2012
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Implemented process improvements to enhance team efficiency and productivity.
- Developed training programs for new employees, fostering skill development and retention.
- Analyzed performance metrics to identify areas for operational enhancements.
- Led strategic planning sessions, setting clear objectives for team initiatives.
- Managed and motivated employees to be productive and engaged in work.
Manager
Sonic
Choctaw
05.2010 - 04.2011
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led team training sessions to enhance employee skills and performance.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Monitored inventory levels, coordinating restocking efforts with suppliers.
- Developed staff schedules, optimizing workforce productivity during peak hours.
- Managed customer service initiatives, enhancing guest satisfaction through effective resolutions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School or GED - undefined
Mcloud High School
Mcloud, OK05-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
Timeline
Cashier
Pecan Valley Junction
07.2023 - Current
GM
Loves Travel Stops
01.2013 - 09.2020
Manager
Pilot Truck Stop
05.2011 - 12.2012
Manager
Sonic
05.2010 - 04.2011
High School or GED - undefined
Mcloud High School