Jessica Resto-Rodriguez
Rahway,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and committed medical assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. As a newly graduated nurse, I look forward to bringing new skills into a professional environment and working as a team to make a difference.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Animalix Vet Hospital
08.2018 - 07.2023
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected fees and payments.
Customer Service Associate
Auto Seat Cover
08.2018 - 07.2023
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
JDM Motors, LLC
12.2016 - 08.2018
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained an adequate cash supply.
Administrative Assistant
Applied Engineering
06.2012 - 04.2013
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed a record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Medical Assistant
University Physicians Associates
03.2004 - 03.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- I verified patient insurance coverage and collected the required co-payments.
- Completed EKGs and other tests based on patient presentation in the office.
Obstertric & Gynecology-Medical Assistant
Donato Russo, MD, FACOG
01.2004 - 04.2004
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by the physician.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Associate Degree In Nursing - Science in Nursing
Sistema Universitario Ana G. Méndez: Cabo Rojo
Cabo Rojo,PR06.2023
Certificate - Medical Assisting
Healthcare Training Institute - Union
Union, NJ01.2004
Skills
- Customer Service
- Direct Patient Care
- Specimen Collection
- Phlebotomy
- Bilingual
Timeline
Front Desk Receptionist
Animalix Vet Hospital
08.2018 - 07.2023
Customer Service Associate
Auto Seat Cover
08.2018 - 07.2023
Customer Service Associate
JDM Motors, LLC
12.2016 - 08.2018
Administrative Assistant
Applied Engineering
06.2012 - 04.2013
Medical Assistant
University Physicians Associates
03.2004 - 03.2007
Obstertric & Gynecology-Medical Assistant
Donato Russo, MD, FACOG
01.2004 - 04.2004
Associate Degree In Nursing - Science in Nursing
Sistema Universitario Ana G. Méndez: Cabo Rojo
Certificate - Medical Assisting
Healthcare Training Institute - Union
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