JESSICA RICO
Denton
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Property Manager
The Martino Group
01.2025 - Current
- Oversaw daily operations of multiple properties, ensuring compliance with regulations and standards.
- Developed and implemented property management strategies to enhance tenant satisfaction and retention.
- Coordinated maintenance and repair services to uphold property standards and minimize downtime.
- Managed budgeting processes, optimizing resource allocation for operational efficiency.
- Established strong relationships with vendors, negotiating contracts for cost-effective service delivery.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
Property Manager
The Martino Group
12.2022 - 01.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
- Designed and implemented effective budgeting policies and procedures.
Assistant Property Manager
The Martino Group
09.2021 - 11.2022
- Post resident payments via check scan
- Deliver 3-day notices to all delinquent accounts
- Generate renewals and notice to vacates Prepare weekly and monthly reports
- Preparation of late notices, and filing evictions
- Updating variance notes monthly and payables weekly
- Responsible for all month end closing procedures
Leasing Professional
The Martino Group
10.2019 - 09.2021
- Show apartments/lease apartments
- Proficient with Yardi – TAA Leases – Rent Café – Notifi
- Generate leases, post payments, file current & future tenant’s paperwork, work orders
- Organize Tenant packages
- Answer phones and emails to tenant’s and staff
- PC & Mac OS Computers / Microsoft Windows / Apple
- Yardi Voyager
- Rent Café
- Check Scan
- Blue Moon and App Folio
Leasing Professional
Woodlands Of Denton
07.2019 - 09.2021
- Show and Lease apartments
- Generate leases, post payments, file current and future tenant’s paperwork, enter work orders;
- Blue moon, AppFolio
- Organize Tenant packages
- Answer phones and emails to tenant’s and staff
Worker
Whispering Oaks Wedding Venue
09.2018 - 09.2020
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
Customer Service/Front Desk Receptionist
Wick Communications
05.2017 - 07.2019
- Daily deposits – Cash sheets Business office & banking transactions. Credit Card Processing
(PayPal/Authorize.net) Cash & Check/Money Order - Advertising Sales -Classifieds/Obituaries/Legal Notices/Page layout-design weekly newspaper
(Vison Data /Total Ads) - Circulation–Subscriptions/Rack & Dealer Collections and reports processing–Vison Data Software
- Answer phones/Respond to emails
- Microsoft Office- Excel/Word/PowerPoint
- InDesign / Quark page design
- Vision Data Software Programs (Total Ads and PUTTY (circulation software)
- Copier/Scanner/Phones/Calculator/Cash Register
After School Day Program
Denton School District
09.2018 - 05.2019
- INSTRUCTOR Homework Help/Playground Time/Enrichment Games/Arts & Crafts/Snack Time/Choice Activity time
Education
Chamber of Commerce Leadership Program -
Gainesville
Associate of Arts Degree -
North Central Texas College
Gainesville, TXComputer Science / Business
Texas Woman’s University
Denton, TX2020
High School Diploma -
Empire High School
Tucson AZ05.2016
Skills
- Fair Housing Mandates
- Tenant and Eviction Laws
- Sales and Marketing
- Multi-Family Property Management
- Leasing and Sales
- Accounting Operations
- Microsoft Office
- Tenant Screening
- Administrative Leadership
- Lease Renewals
- Rent Collection
- Bid Proposals
- Financial Budgeting and Reporting
- Safe Work Practices
- Property Marketing and Promotion
- Knowledge of Building Codes
- Increasing Occupancy
- Occupant Retention
- Capital Projects Management
- Employee Motivation and Guidance
- Yardi Voyager 7 and 8
Certification
- NALP Certified (National Apartment Leasing Professional)
- Leadership Gainesville Training Certificate
Timeline
Senior Property Manager
The Martino Group
01.2025 - Current
Property Manager
The Martino Group
12.2022 - 01.2025
Assistant Property Manager
The Martino Group
09.2021 - 11.2022
Leasing Professional
The Martino Group
10.2019 - 09.2021
Leasing Professional
Woodlands Of Denton
07.2019 - 09.2021
Worker
Whispering Oaks Wedding Venue
09.2018 - 09.2020
After School Day Program
Denton School District
09.2018 - 05.2019
Customer Service/Front Desk Receptionist
Wick Communications
05.2017 - 07.2019
Associate of Arts Degree -
North Central Texas College
Computer Science / Business
Texas Woman’s University
High School Diploma -
Empire High School
Chamber of Commerce Leadership Program -
Gainesville