Jessica Riggle

Education Program

• Maintained the monthly surgical teams and education conference schedules.
• Managed the deferent external rotating students. Which included verifying all onboarding was completed, updating curriculums and requesting any access they would need for the rotation.
• Maintain vacation/meeting/PTO request for all 19 Residents and Fellows.
• Work in conjunction with the other program coordinator to plan for Residency and Fellowship interviews, Incoming trainees bootcamp, education retreat , program evaluation committee meeting, and yearly rotation schedule.

Administrative assistant to program director and associate program director.

• Answered providers phone and triages calls as appropriate.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintain both providers calendars
• Submit for providers PTO and meeting time
• Make arrangements for meeting they are traveling for and then submitting for reimbursement.
• Assisted coworkers and staff members with special tasks on daily basis.

• Coordinates resources for daily assignments and coordinates work schedules to provide coverage for employee paid time off and key activities.
• · Training the front-end staff and Surgical coordinators as well as all regional schedulers for Vascular surgery
• Distributes work to maintain departmental work flow and desk coverage for an assigned area.
• Supervises the department function and resources in the absence of the manager.
• Participates on project teams to build competency around specific department tools and methods for organizational performance improvement.

• Arranged pre-operative and post-operative appointments for surgical patients.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Updated daily operating room calendars with accurate appointment schedules.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Providing excellent customer service by promptly answering patient inquiries.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.