Jessica Rodriguez
Haslet,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
Work History
Senior Scheduler - LEAD Operations
Southwest Airlines
Dallas, TX
06.2022 - Current
- Knowable in SWAPA and TWU contracts in order to Ensure compliance with federal aviation regulations pertaining to pilot/instructor training as well as duty time limits.
- Set up New Hire, Requal and Upgrade classes. As well as worked Updrade training pay.
- Organized and Lead classroom speaker regarding Line Experiences
- Engaged in brainstorming sessions to generate innovative ideas for projects.
- Communicated effectively with colleagues to facilitate information sharing and updates.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Customer Service Agent
Southwest Airlines, SWA
Dallas , TX
04.2016 - 06.2022
- Greeted crew members, flight attendants and passengers in welcoming and friendly manner.
- Delivered outstanding service, including interacting with customers, answering customer inquiries and handling customer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Researched and tracked down lost luggage for customers daily using 4 separate computer programs
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Investigated and solved routine and complex customer issues to earn repeat business.
Hair Stylist/Educator
JKS international
For Worth , TX
04.2013 - 01.2016
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
- Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
Petroleum Landman/title
Orange Energy Consultants
Pratt, KS
06.2011 - 03.2013
- Analyzed chain of title and prepared reports outlining title-related matters.
- Assessed historical records, maps, and topographical data as part of survey operations.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Researched and provided documentation of leases, rights-of-way, joint ventures, and other types of oil and gas agreements.
- Extracted and converted documents to PDF
- Entered data using excel spreadsheets
- Examined deeds, deeds of trust, liens, judgments and easements.
- Performed title searches, ordered reports and obtained clearance documents.
- Collected, organized and logged paperwork from field to coordinate efficient closings.
- Copied and summarized recorded documents such as mortgages, trust deeds and contracts affecting property titles.
Inflight
Southwest Airlines
Dallas , TX
01.2000 - 09.2002
- Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
- Greeted crew members, flight attendants and passengers in welcoming and friendly manner.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
Education
Cosmetology -
Cisco Jr College
Cisco , TXHigh School Diploma -
Ranger High School
Ranger, TXTimeline
Senior Scheduler - LEAD Operations
Southwest Airlines
06.2022 - Current
Customer Service Agent
Southwest Airlines, SWA
04.2016 - 06.2022
Hair Stylist/Educator
JKS international
04.2013 - 01.2016
Petroleum Landman/title
Orange Energy Consultants
06.2011 - 03.2013
Inflight
Southwest Airlines
01.2000 - 09.2002
Cosmetology -
Cisco Jr College
High School Diploma -
Ranger High School