Jessica Rodriguez
Miami,FL
Summary
Customer service-focused professional with strong communication, data accuracy, and administrative skills. Experienced in handling sensitive information, supporting patients through complex processes, and delivering high-quality service with empathy and professionalism. Highly organized, detail-oriented, and capable of managing multiple priorities while maintaining accuracy and efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient care coordinator
PETIT SMILES
01.2025 - 07.2025
- Managed high-volume inbound and outbound patient communications via phone, email, and secure messaging platforms
- Scheduled, confirmed, and rescheduled appointments across multiple providers using dental practice management software (eaglesoft)
- Verified insurance eligibility, benefits, and coverage; communicated estimates and financial responsibilities to patients clearly
- Coordinated treatment schedules to optimize provider availability and minimize gaps or cancellations
- Maintained accurate electronic patient records in compliance with HIPAA and data privacy regulations
- Handled patient concerns with professionalism and empathy, contributing to high patient satisfaction and retention
- Collaborated virtually with dentists, hygienists, and office staff to ensure smooth daily operations
- Utilized remote communication tools to support seamless patient interactions
- Monitored and responded promptly to online appointment requests, voicemails, and referrals
- Apply strategic prioritization to meet operational objectives while maintaining exceptional accuracy and quality
Patient Service Representative
Mark Forrest D.M.D
04.2024 - 01.2025
- Answer telephone calls to offer office information, answer questions, and direct calls to staff
- Provide excellent customer service to create positive experiences and build patient trust
- Handle sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Help patients complete necessary medical forms and documentation.
- Enhance patient satisfaction by efficiently managing appointment scheduling.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Conducted thorough insurance verifications.
- Prepared treatment plans, sent pre-treatment estimates to insurance, and communicated costs and fees of treatments with patients based on their insurance policies and coverage.
- Prepare and process patient referrals and transfer requests.
- Receive and routed laboratory results/ Medical clearances to correct clinical staff members.
- Processed medication orders
Patient Service Representative
G DENTAL GROUP
02.2019 - 12.2019
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed patient referrals to other medical specialists.
Dental Front Desk Receptionist
West side orthodontics
10.2016 - 10.2017
- Schedule appointments
- Process and correct claims for payment for Medicaid and PPO insurances and submit additional documentation if necessary
- Follow up on aging claims
- Monthly posting for Medicaid reimbursements
- Maintain daily productive schedule for Pediatric and Oral Surgery divisions
- Deliver treatment plans for Pediatric dentist and oral surgery
- Use Dolphin Imaging and Management Solutions and Eaglesoft software platforms efficiently to perform daily functions and tasks
- Respond effectively to patients' and doctors' needs and inquiries
- Manage patient scheduling and direct patient traffic flow
- Complete administrative functions including bank deposits and revenue posting
- Responsible for appearance and functionality of the office
- Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA/HIPPA
- Process end of day report for financial collection and production
Education
High School - undefined
Mater Lakes Academy
Hialeah, FL01.2018
Skills
- Patient Satisfaction
- Communication Strategies
- Time Management & Task Prioritization
- Problem-Solving & Issue Resolution
LANGUAGES
ENGLISH
SPANISH
Timeline
Patient care coordinator
PETIT SMILES
01.2025 - 07.2025
Patient Service Representative
Mark Forrest D.M.D
04.2024 - 01.2025
Patient Service Representative
G DENTAL GROUP
02.2019 - 12.2019
Dental Front Desk Receptionist
West side orthodontics
10.2016 - 10.2017
High School - undefined
Mater Lakes Academy