Jessica Rooney
Chicago,IL
Summary
Accomplished leader known for exceptional customer service and operational excellence. Successfully managed budgets and inventory, driving profitability while ensuring compliance with company standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Cave Enterprises
Chicago, IL
04.2020 - Current
- Led multi-unit operations to enhance customer satisfaction and streamline service delivery.
- Implemented training programs to develop management skills across district restaurants.
- Established performance benchmarks to assess restaurant efficiency and operational success.
- Oversaw inventory management processes, reducing waste and improving cost control measures.
- Conducted regular site visits to evaluate compliance with company standards and operational excellence.
- Implemented data-driven decision-making processes to optimize restaurant performance, leading to higher profitability.
- Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
- Reduced employee turnover through effective recruitment and retention strategies.
- Coordinated successful grand openings for new restaurants in the district, ensuring smooth operations from day one while generating positive publicity in local markets.
- Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
Cave Enterprises
Chicago, IL
10.2015 - 04.2020
- Oversaw daily operations, ensuring high standards of service and quality.
- Managed staff recruitment, training, and performance evaluations to build effective teams.
- Developed and implemented operational procedures to enhance efficiency and guest satisfaction.
- Fostered a positive work environment through effective communication and conflict resolution.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Service Manager
Firestone Complete Auto
Evergreen Park, IL
09.2012 - 09.2015
- Oversaw daily service operations, ensuring high-quality customer experiences and satisfaction.
- Managed inventory levels of automotive parts, optimizing stock availability for technicians.
- Implemented process improvements to enhance service efficiency and reduce turnaround times.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Education
High School Diploma -
Kennedy High School
Chicago, ILSkills
- Leadership skills
- Customer service
- Training and coaching
- Operations management
- Customer relations
- Team development
- Multi-unit management
Certification
Servsafe Management Certification
Languages
Spanish
Professional Working
Timeline
District Manager
Cave Enterprises
04.2020 - Current
Restaurant Manager
Cave Enterprises
10.2015 - 04.2020
Service Manager
Firestone Complete Auto
09.2012 - 09.2015
High School Diploma -
Kennedy High School