Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rosales

Roseville,CA

Summary

Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Area Supervisor

Ross Dress For Less
05.2020 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Mentored new sales associates to contribute to store's positive culture.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Cashier

I Heart Terriyaki
01.2019 - 05.2022
  • Greeted customers entering restaurant and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Hostess

Red Robin
01.2014 - 03.2016
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Community Collaborative Charter School
Sacramento, CA
06.2014

Skills

  • Sales Tracking
  • Cost Reduction
  • Quality Control
  • Continuous Improvements
  • Employee Performance Management
  • Safety Management
  • Inventory Control

Timeline

Area Supervisor

Ross Dress For Less
05.2020 - Current

Cashier

I Heart Terriyaki
01.2019 - 05.2022

Hostess

Red Robin
01.2014 - 03.2016

High School Diploma -

Community Collaborative Charter School

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Jessica Rosales