Jessica Ruiz
Brooklyn,NY
Summary
Resourceful and experienced worker offering expertise in customer service and management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated to exceed expectations and provide exceptional work to the task at hand.
Overview
9
9
years of professional experience
Work History
Manager
Pain D'avignon
03.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developing and maintaining relationships with customers and suppliers through account development.
- Managing the company's financial performance by setting financial targets, budgeting, and controlling costs.
- Ensuring the delivery of high-quality products or services to meet customer satisfaction and retention.
Receptionist
CUNY EDGE
08.2019 - 10.2019
- Handled incoming and outgoing phone calls
- Recorded and stored student's information into computerized data-keeping system
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Office Assistant
Marvin Metal
08.2018 - 11.2018
- Processed payroll with T SHEET system for over 100 union employees
- Assisted staff and corrected all payroll issues; stop payment, payroll adjustment, reimbursements, vacation, sick, and personal days
- Organized inventory and communicated orders and payment with vendors.
- Delivered clerical support by handling range of routine and special requirements.
- Monitored security to help maintain equipment, data and information safety.
- Prepared and edited documents to produce precise, accurate and professional communication.
Store Associate
Famous Horse V.I.M
09.2015 - 04.2017
- Engaged in customer service and influenced sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Youth Event Organizer
El Puente Bushwick Leadership Center
07.2015 - 09.2016
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated schedules and timelines for events.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Education
Bachelor of Science - Hospitality Management
New York City College of Technology, CUNY
Brooklyn, NY06.2020
Skills
- Strategic Planning
- Operations Management
- Office Management
- Administrative Support
- Interpersonal skills
- Payroll Processing
- Customer Service
- Leadership
Timeline
Manager
Pain D'avignon
03.2022 - Current
Receptionist
CUNY EDGE
08.2019 - 10.2019
Office Assistant
Marvin Metal
08.2018 - 11.2018
Store Associate
Famous Horse V.I.M
09.2015 - 04.2017
Youth Event Organizer
El Puente Bushwick Leadership Center
07.2015 - 09.2016
Bachelor of Science - Hospitality Management
New York City College of Technology, CUNY
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