Jessica Sams
Apple Valley,MN
Summary
Driven and resourceful professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Hairstylist
The Barbershop
Apple Valley, MN
07.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts and styling.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Food Services
Valley Middle School
Apple Valley, MN
02.2019 - 06.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Hairstylist Manager
Great Clips
Apple Valley, MN
08.2010 - 01.2019
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Optimized workflow processes within the salon environment by delegating tasks effectively, ensuring all team members were working efficiently and productively.
- Increased salon revenue by effectively upselling additional services, such as deep conditioning, and styling products.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Performed regular maintenance on salon equipment, such as styling chairs, scissors, hairdryers, ensuring optimal functionality and safety for both clients and stylists.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Conducted regular performance evaluations of hairstyling team members, offering constructive feedback and implementing improvement plans when necessary.
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed two locations at once while assisting the grand opening of another location.
Administrative Assistant to the Vice President
Everest Institute
Eagan, MN
02.2009 - 04.2010
- Managed incoming calls professionally while filtering inquiries according to priority levels set by the Vice President.
- Helped receive and send transcripts from other schools
- Maintained confidentiality of sensitive information through proper storage methods and adherence to company policies.
- Coordinated logistics for special events hosted by the Vice President''s office, ensuring successful execution from planning to completion.
- Streamlined office operations by implementing efficient filing systems and managing correspondence efficiently.
- Developed strong working relationships with internal departments for better collaboration and efficiency.
- Increased team efficiency by maintaining up-to-date contact lists and database records for easy access to information.
- Improved workflow efficiency with meticulous organization of electronic files, folders, and shared drives on a regular basis.
- Provided administrative support during peak periods and other emergencies, ensuring minimal disruptions to office functions and services.
- Assisted in onboarding new employees by coordinating training sessions and providing necessary resources for a smooth transition into the company.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Proctored and graded entrance exams for prospective students
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Cosmetology License - Cosmetology Education
Regency Beauty Institute
Burnsville, MN08.2008
High School Diploma -
Eastview Senior High School
Apple Valley, MN06.2007
Skills
Quick Learner
Client consultation
Appointment Scheduling
Detail-orientated
Schedule Management
Relationship building and management
Highly motivated self-starter
Appointment Coordination
Continuing education
Staff Management
Endurance
Marketing familiarity
Social skills
Clear Communication
Relationship Building
Timeline
Hairstylist
The Barbershop
07.2019 - Current
Food Services
Valley Middle School
02.2019 - 06.2019
Hairstylist Manager
Great Clips
08.2010 - 01.2019
Administrative Assistant to the Vice President
Everest Institute
02.2009 - 04.2010
Cosmetology License - Cosmetology Education
Regency Beauty Institute
High School Diploma -
Eastview Senior High School