Jessica Sanchez
Kearny,NJ
Summary
Results-oriented operations leader with a proven track record in enhancing productivity and customer service. Skilled in problem-solving, team leadership, and financial sale reporting, with a focus on driving operational excellence.
Overview
9
9
years of professional experience
Work History
Manager
Walgreens Boots Alliance
Ridgewood, NJ
11.2017 - Current
- Supervised and led employees to enhance productivity and elevate customer service.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored operations and reviewed records and metrics to understand company performance.
- Educated customers about offerings, promotions and pricing to boost sales.
- Identified needs of customers promptly and efficiently.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with vendors for product shipment logistics and quality control, supporting revenue growth.
- Communicated with vendors to facilitate timely deliveries and restocking.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Led a marketing initiative that boosted brand awareness to increase sales. increasing brand awareness and sales.
Education
High School Diploma -
Manchester Regional High School
Haledon, NJ06-2009
Skills
- Operations Management
- Production Scheduling
- Inventory Counts
- Shift Scheduling
- Financial Reporting
- Service management
- Market Analysis
- Team Leadership
- Problem-Solving
- Effective communication
- Policy enforcement
- Customer service
- Sales education
Languages
Spanish/English
Timeline
Manager
Walgreens Boots Alliance
11.2017 - Current
High School Diploma -
Manchester Regional High School