Jessica Santillana
Hanford,CA
Summary
Customer-focused Instacart Shopper with 3 years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition.
Overview
13
13
years of professional experience
Work History
Instacart Shopper
Instacart
Hanford, CA
11.2021 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints quickly and professionally.
- Verified product quality and quantity against customer orders.
- Provided exceptional customer service throughout the shopping experience.
IHSS Care Provider
Human Service Agency
Hanford, CA
05.2023 - 02.2024
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Provided companionship and emotional support to elderly clients.
- Performed housekeeping duties such as laundry and meal preparation.
- Monitored medication schedules and administered medications as needed.
- Kept up-to-date vitals and exercises.
- Helped clients get in and out of beds and wheelchairs with medical lift.
Tire and Lube Technician
Walmart
Hanford, CA
04.2017 - 06.2017
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Replaced worn or damaged tires with new ones according to manufacturer specifications.
- Rotated tires for customers to help improve wear patterns.
- Repaired punctures and patched tubes as needed.
- Checked all fluid levels including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent.
General Manager
Grocery Outlet
Hanford, CA
04.2011 - 02.2016
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
High School Diploma -
Lemoore High School
Lemoore, CA01-2008
References
References available upon request.
Timeline
IHSS Care Provider
Human Service Agency
05.2023 - 02.2024
Instacart Shopper
Instacart
11.2021 - Current
Tire and Lube Technician
Walmart
04.2017 - 06.2017
General Manager
Grocery Outlet
04.2011 - 02.2016
High School Diploma -
Lemoore High School