Jessica Schnitzler
Festus,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Patient coordinator
Breeze Dental Care
06.2020 - 05.2023
- Greet and check in each individual patient
- Gather all insurance information and necessary copayment amounts depending on individual procedures
- Answer phones and assist patients requests
- Gather all new patient information along with insurance information to accurately verify copays and breakdowns for each unique plan
- Schedule patient appointments for multiple providers and procedures
- Correspond with different providers and offices upon different requests
- Send out all patient claims at the end of each day
- Call on any outstanding insurance claims
- Discuss individual treatment plans with patients
Patient Coordinator/Receptionist
Regional Dermatology
04.2013 - 03.2020
- Greet and check in each individual patient
- Gather all insurance information and necessary copayment amounts depending on individual procedures to allow for a smooth claim process
- Answer phones and assist patient requests
- Schedule all appointments for multiple providers and nurses in appropriate time slots
- Scan in all patient information to each individual electronic record chart
- Clean and prep all patient rooms
- Assist patients back to medical rooms
- Send important information or questions through EMR to designated provider or nurse
- Complete and close out all deposits for end of day
- Fax or email all medical record requests on behalf of providers or patients
- Gather, complete, and assign all incoming faxes
- Call on insurance prior authorizations for different treatment and medications
- Call different specialty pharmacies for authorizations
Business Coordinator/ Receptionist
Arnold Smiles
07.2008 - 12.2012
- Answered phones and assist patient requests
- Scheduled appointments for correct dental procedures
- Collected and processed insurance and patient payments
- Gathered daily deposit
- Verified and gathered all necessary insurance information per patient
- Proposed all necessary treatment options/plans for patients
- Maintained clean front office environment
- Answered any billing questions/concerns on patient accounts
- Collected goals and topics for end of the week meetings
- Filed and processed insurance claims
- Followed up on unpaid insurance claims
- Provided administrative assistance to Doctor when needed
Orthodontic Assistant/ Receptionist
Dr. James Sislow, DDS.
04.2006 - 01.2008
- Assisted provider with any retie adjustments, bandings, debands, or any appliances
- Went over correct hygiene and tooth brushing with each patient
- Set up instruments for daily procedures
- Sterilized all instruments throughout the day
- Took and processed all x-rays, photographs, and impressions needed for treatment
- Ordered any necessary equipment or supplies
- Answered phones and assisted patient requests
- Maintained a clean work environment
Receptionist/ Orthodontic Assistant
Dr. Jayesh R. Patel DDS.
06.2005 - 04.2006
- Answered phones and assisted patients with any questions or concerns regarding treatment
- Scheduled appointments
- Entered insurance and patient payments
- Maintained all filing for each patients chart
- Developed x-rays
- Sterilized instruments
- Assisted Dr
- Or other orthodontic assistants when in need
Education
General Studies/Business
College of DuPage
Glen Ellyn, ILSkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Communicating to patients and families
- Punctual and hardworking
- Administrative and office support
- Payment collection
- Organizational skills
Timeline
Patient coordinator
Breeze Dental Care
06.2020 - 05.2023
Patient Coordinator/Receptionist
Regional Dermatology
04.2013 - 03.2020
Business Coordinator/ Receptionist
Arnold Smiles
07.2008 - 12.2012
Orthodontic Assistant/ Receptionist
Dr. James Sislow, DDS.
04.2006 - 01.2008
Receptionist/ Orthodontic Assistant
Dr. Jayesh R. Patel DDS.
06.2005 - 04.2006
General Studies/Business
College of DuPage
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