Jessica Scoggins
Lake Tapps,WA
Summary
I excel in customer service, with some experience in restaurant roles as well, demonstrating integrity and professionalism. Skilled in product knowledge and conflict resolution, I contributed to maintaining high standards of cleanliness and organization, ensuring a welcoming, successful dining and shopping experience.
Overview
8
8
years of professional experience
Work History
Cashier
Lake Tapps Mini Mart
Lake Tapps, WA
03.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improve customer loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the work place.
- Priced and added new items into computer systems.
Hostess
Stack 571 Burger and Whiskey Bar
Auburn, WA
03.2021 - 07.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, by running food to guests and bussing tables during busy times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Stocker
Chevron
Sumner, WA
04.2016 - 08.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Helped train new team members on best practices for stocking procedures and cleaning procedures.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Highschool Diploma -
Auburn Riverside High School
Auburn, WA06.2020
Skills
- Customer Service
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Professionalism and Courtesy
- Product restocking
- Honest and Dependable
- Cash register systems
- Product Knowledge
Timeline
Cashier
Lake Tapps Mini Mart
03.2022 - 11.2023
Hostess
Stack 571 Burger and Whiskey Bar
03.2021 - 07.2021
Stocker
Chevron
04.2016 - 08.2018
Highschool Diploma -
Auburn Riverside High School