Jessica Scolaro
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Operations Manager
Tiffany & Co (LMVH)
06.2022 - Current
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Analyze and report on key performance metrics to senior management.
- Supervise completion of financial paperwork and tracking reports
- Use company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Effectively control costs and develop operating budgets
- Hold monthly employee meetings to give information take feedback, and provide updated training
- Responsible for in-store servicing and work closely with vendors to ensure all servicing requests are done correctly, track progress as required
- Maintain and monitor calenders of scheduled appointments and upcoming events
- Reduced operational risks while organizing data to forecast performance trends.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
Client Advisor
Louis Vuitton (LVMH)
06.2021 - 06.2022
- Built a solid client book and repeat business, cultivating loyal customers and acquiring new clients to my rapport.
- Applied excellent styling skills, substantially increasing not only personal, but also the stores cross sales.
- Built and maintained client base through consistent follow-ups, scheduling appointments to review new product line, and inviting to store events.
- Manage basic store operations: processing shipment/transfers in a timely manner, merchandising goods on sales floor, and maintaining perfect visual standards.
- Maintained an above 95% score in the customer satisfaction index survey each month.
Assistant Manager
Banana Republic
10.2019 - 06.2021
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- ·Met with other managers monthly to ensure all staff is being effectively trained and properly utilized
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
BBA - Business Management And Marketing
University of Toledo
Toledo, OHSkills
- Project Development
- Project Management
- Multi-Unit Operations Management
- Business Administration
- Operations Oversight
- Business Planning
- Staff Management
Timeline
Operations Manager
Tiffany & Co (LMVH)
06.2022 - Current
Client Advisor
Louis Vuitton (LVMH)
06.2021 - 06.2022
Assistant Manager
Banana Republic
10.2019 - 06.2021
BBA - Business Management And Marketing
University of Toledo