Jessica Seaton
Port Saint Lucie,FL
Summary
Motivated Food Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.
Pursues every opportunity to support team members and proactively address issues to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Was a stay at home mother now eager to return to pursuing a career. Fast learner with very strong work ethic, strong organizational skills and works well with others or with a team.
As a stay at home mother participated in school projects, field trips, and fund raisers.
Would love an opportunity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Petaluma Village Cafe
Petaluma, CA
09.2017 - 11.2023
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Food Service Worker
Raley's Supermarket
Windsor, CA
12.2016 - 09.2017
- Collaborated with Deli, Bakery & Cafe staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Greeted customers and answered inquiries regarding menu items and specials.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cut and sliced deli meat and cheese to prepare for customers to purchase as requested.
- Verified prepared foods in Deli, Bakery, and Cafe met standards for quality and quantity before serving to customers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Monitored food quality and freshness throughout day.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cross-trained in all Food Service Department positions and shifts to support staff and meet customer needs and demands.
Education
High School Diploma -
Casa Grande High School
Petaluma, CA05.2010
Skills
- Customer Service
- Quick Learner
- Problem-Solving
- Fast-Paced Environment
- Cash Register Operation
- Team Oriented
- Flexible Schedule
- ServSafe Certification
- Food Preparation
- Sanitation Guidelines
- Strong Work Ethic
- Multitasking Capabilities
Certification
ServSafe Food Service Management Certificate, September 2018
Timeline
General Manager of Operations
Petaluma Village Cafe
09.2017 - 11.2023
Food Service Worker
Raley's Supermarket
12.2016 - 09.2017
High School Diploma -
Casa Grande High School