Jessica Shepard
Warm Springs,GA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
1
1
year of professional experience
Work History
AM/PM Cashier
Marathon Petroleum Corp
Griffin, Georgia
09.2023 - Current
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Fork Lift Operator -
Griffin Technical College
Griffin, Georgia07-2002
GED -
Griffin Technical College
Griffin, Georgia01-1998
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Attention to detail
- Decision making aptitude
- Conflict resolution
- Training and mentoring
- Team member development
- Issue framing
- Confidentiality
- Active learning
- Mediation techniques
- Boundary setting
- Receiving feedback
- Giving feedback
- Trust building
- Self-awareness
- De-escalation techniques
- Open-mindedness
- Consensus building
- Power dynamics
Timeline
AM/PM Cashier
Marathon Petroleum Corp
09.2023 - Current
Fork Lift Operator -
Griffin Technical College
GED -
Griffin Technical College