Jessica Skeels
Toledo
Summary
Accomplished Senior Manager with expertise in customer relationship management and employee training. Known for enhancing team performance through targeted feedback and support, leading to significant improvements in client satisfaction and sales outcomes.
Overview
23
23
years of professional experience
Work History
Senior Manager
Verizon Wireless
Toledo, OH
05.2008 - Current
- Led sales strategy development, aligning team efforts with organizational goals.
- Mentored junior sales staff, enhancing knowledge and boosting team performance.
- Established key performance indicators for sales initiatives, driving accountability and focus within the team.
- Fostered strong client relationships through regular communication and tailored solutions for diverse needs.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Assistant Sales Manager
Verizon Wireless
Findlay, OH
01.2007 - 05.2008
- Conducted performance evaluations and provided constructive feedback to improve team productivity.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
Retail Sales Associate
Verizon Wireless
Toledo, OH
03.2003 - 01.2007
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products based on individual needs and preferences.
- Maintained knowledge of current promotions, products, and services to enhance sales opportunities.
- Achieved consistent sales targets through effective product presentations and demonstrations.
Education
No Degree - Special Education
The Ohio State University
Columbus, OHNo Degree - Business Management
University of Toledo
Toledo, OHSkills
- Team leadership
- Performance reviewing
- Employee development
- Multitasking
- Customer relationship management
- Scheduling and coordinating
- Hiring and training
Timeline
Senior Manager
Verizon Wireless
05.2008 - Current
Assistant Sales Manager
Verizon Wireless
01.2007 - 05.2008
Retail Sales Associate
Verizon Wireless
03.2003 - 01.2007
No Degree - Special Education
The Ohio State University
No Degree - Business Management
University of Toledo