Jessica Slater
MSU Federal Credit Union
Lansing,MI
18
years of professional experience
Organized and detail-oriented administrative professional currently pursuing an Associate degree in Legal Services (Paralegal). Experienced in managing confidential records, maintaining accurate documentation, communicating professionally with clients, and navigating complex procedures in a fast-paced environment. Strong organizational, problem-solving, and Microsoft Office skills with a demonstrated ability to manage competing priorities, meet deadlines, and learn new systems and processes quickly.
Work History
Member Service Specialist
2 Years 8 Months- Provided exceptional member service by addressing inquiries and resolving issues effectively.
- Assisted members with account management, loan applications, and transaction processing.
- Educated members on credit union products and services to enhance financial literacy.
- Maintained accurate member records using internal management systems and databases.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Delivered functionality assistance via phone and online service platforms.
- Collaborated with team members to streamline processes and improve service delivery.
- Conducted thorough research to provide accurate information and recommendations, enabling informed decision-making by members.
- Utilized CRM systems proficiently for managing member interactions, ensuring timely follow-ups and comprehensive recordkeeping.
Customer Service Advocate
2 Years 4 Months- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Manage over 50 calls a day.
Quality Technician, Trainer, Operator
4 Years 5 Months- Assessed materials, parts and final products for quality, and removed defects.
- Completed work according to schedule and helped struggling team members.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Closely inspected parts for cleanliness and freedom from contaminants.
- Monitored participant workflow and behaviors throughout training process.
- Received and processed both written and verbal instructions, prints and work orders.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Verified documentation and work order requirements.
- Inspected fitness equipment before and after use for defects, failures and cleanliness.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Made recommendations on ways to improve testing procedures, production processes and training.
Paraprofessional
1 Year 5 Months- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Taught average of 12 students per class.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported 2 classroom teachers in implementing developmentally-appropriate curriculum for group of 12 students.
- Facilitated group sessions and provided one-on-one support.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Manufacturing Line Leader
3 Years 1 MonthStore Manager
3 Years 8 Months- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Associates of Business - Legal Studies
GED
Skills
Data Entry
Time Management
Customer Support
Microsoft Office
Verbal and Written Communication
Product Knowledge
Customer Account Updates
Customer Data Confidentiality
Issue and Complaint Resolution
Attention to Detail
Timeline
Member Service Specialist
MSU Federal Credit Union
01.2024 - CurrentRead More
Customer Service Advocate
Jackson National
09.2021 - 01.2024Read More
Quality Technician, Trainer, Operator
JSP International
04.2017 - 09.2021Read More
Paraprofessional
Edustaff
11.2015 - 04.2017Read More
Manufacturing Line Leader
MACI
10.2012 - 11.2015Read More
Store Manager
Buzzwireless
02.2009 - 10.2012Read More
Lansing Community College
Associates of Business from Legal Studies
Read More
Tomlinson School
GED
Read More