Lee Hartman
Wheeling,IL
Summary
Driven and ambitious professional seeking a challenging opportunity in a dynamic and expanding organization. Seeking to leverage skills and experience to contribute to the success of a growing company. Committed to personal and professional growth, determined to make a significant impact and advance within the organization.
Overview
23
23
years of professional experience
Work History
Member Service Specialist
Alliant Credit Union
11.2022 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Customer Service/ Events
People Ready
01.2017 - Current
- Customers positions, Collection ,Go Chef ,Driver
- Staffing provider for Cust.service,hospitality leaders
Senior Rep/ Medical Collections Rep/Manager
RevMD Partners
01.2015 - 12.2018
- Contact customers and collect on delinquent medical bills
- Ran the dialer, assigned daily tasks to reps., 2nd talk off
- Scored reps, on quality assurance calls as well as coaching
- Came up with different ideas monthly on how to reward top collectors
- Weekly floor meetings and one on ones with reps
Student Account Advisor
Career Education Corp
10.2009 - 09.2014
- Responsible for contacting students to collect funds (cash, check or cc
- Generate and mail student 30/60/90 day past due notices
- Prepare monthly billing and mail student invoices
- Ensure all re-enters are financially prepared to return to school
- Prepare files for submission to the collection agency
Customer Service/Sales/Sales Support
Empire Today
09.2004 - 10.2004
- Process bank loans/process credit cards payments
- Set up or cancel appointments,Take incoming/outgoing calls
- Collect on unpaid invoices
- Sales
- Went to customers' homes to present and sell products
- Get them approved for loans
Collector
Apex Financial
09.2002 - 08.2004
- Collected all unpaid credit card payments
- Made payment arrangements with debtors
- Dialer system / recovered any NSF's from all collectors
Education
Medical Asst. Diploma -
Olympia College
Skokie, ILDiploma -
Evanston Township High School
Evanston, ILSkills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Data entry proficiency
- Complaint handling
- Payment management
- Call center operations
- Outbound calls
- Call metrics
- Teamwork and collaboration
- Problem-solving skills
- Phone etiquette
- Microsoft office
- Call center experience
Data entry
Timeline
Member Service Specialist
Alliant Credit Union
11.2022 - Current
Customer Service/ Events
People Ready
01.2017 - Current
Senior Rep/ Medical Collections Rep/Manager
RevMD Partners
01.2015 - 12.2018
Student Account Advisor
Career Education Corp
10.2009 - 09.2014
Customer Service/Sales/Sales Support
Empire Today
09.2004 - 10.2004
Collector
Apex Financial
09.2002 - 08.2004
Medical Asst. Diploma -
Olympia College
Diploma -
Evanston Township High School
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