Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Grow

Canal Winchester,OH

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Heulsman DDS
04.2023 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Concierge

Fixari Family Dental
10.2022 - 04.2023
  • Greeted patients upon arrival and offered directions to key amenities to cultivate quality experiences.
  • Maintained high level of professionalism and discretion when dealing with patients.
  • Developed and implemented patient service policies and procedures to drive loyalty and referrals.
  • Managed check-in and check-out procedures for patients.
  • Verified insurance through multiple programs and procedures.
  • Routinely managed multiple operating systems at desktop for various responsibilities.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Front Desk Associate

Cleveland Prime Care
07.2019 - 10.2022
  • Assisted with medical coding and billing tasks.
  • Maintained current and accurate medical records for patients.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

High School Diploma -

Brownsville Area High School
Brownsville, PA
05.1998

Skills

    • Medical Records Management
    • Office Management
    • Patient Data Gathering
    • Patient Intake Procedures
    • Medical Records Management
      • Electronic Medical Record
      • Front Desk Operations
      • Office Supplies and Inventory
      • HIPAA Guidelines

Timeline

Front Desk Receptionist

Heulsman DDS
04.2023 - 12.2023

Concierge

Fixari Family Dental
10.2022 - 04.2023

Front Desk Associate

Cleveland Prime Care
07.2019 - 10.2022

High School Diploma -

Brownsville Area High School

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Jessica Grow