Jessica Sorto-Colunga
Santa Maria,CA
Summary
Adaptable team player with experience in customer service and inventory management. Skilled in effective communication and problem-solving, ready to contribute to enhancing customer experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Nipomo Rexall
2021.03 - 2022.06
- Processed customer prescriptions accurately and efficiently.
- Assisted customers in selecting over-the-counter medications and health products.
- Maintained inventory levels by restocking shelves and organizing products.
- Operated pharmacy software for prescription management and record keeping.
- Provided exceptional customer service to enhance patient satisfaction.
- Handled cash register transactions and processed insurance claims promptly.
- Established and maintained patient profiles, updating organizational database with current information.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Organized pharmacy area to maintain clean and orderly environment.
- Input patient information into computer system for prescription orders.
Cashier Team Lead
Conserv Fuel
2020.02 - 2021.05
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on customer service protocols and operational procedures.
- Implemented process improvements to streamline checkout workflows and reduce wait times.
- Conducted regular audits of cash registers to maintain financial integrity and accountability.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Crew Member
McDonald's
2018.06 - 2020.03
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and adhered to safety protocols for food preparation and handling.
- Collaborated with team members to streamline operations during peak hours, enhancing efficiency.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Office Clerk
Sunrise Growers
2018.01 - 2018.04
- Managed daily office operations, ensuring efficient workflow and organization of documents.
- Processed incoming and outgoing correspondence to maintain effective communication channels.
- Coordinated inventory management, tracking supplies to support operational needs.
- Assisted in data entry tasks, ensuring accuracy and consistency in records maintenance.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
File Clerk
Hayward
2017.08 - 2017.10
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing correspondence to ensure timely distribution.
- Assisted in the digitization of records, improving access and reducing physical storage needs.
- Implemented document tracking procedures to enhance accuracy and accountability.
- Developed best practices for data entry, enhancing overall operational efficiency.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
- Improved file organization by implementing an efficient categorization and labeling system.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
Education
P.o.s.t - Dispatch
Allan Hancock College
Lompoc, CA2023-07
High School Diploma -
Ernest Righetti High School
Santa Maria, CA2017-06
Skills
- Answering customer questions
- Patient confidentiality
- Verifying orders
- Work independently
- Document management
- Sorting mail
- Shredding confidential documents
- Office equipment
- Work prioritization
- Time management
- Customer service
- Organizational skills
- File/records maintenance
- Team coordination
- Information verification
- Dependable and responsible
- Teamwork
- Fast learner
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Decision making and prioritization
- Effective communication
Certification
- PST - Public Safety Telecommunicator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Clerk
Nipomo Rexall
2021.03 - 2022.06
Cashier Team Lead
Conserv Fuel
2020.02 - 2021.05
Crew Member
McDonald's
2018.06 - 2020.03
Office Clerk
Sunrise Growers
2018.01 - 2018.04
File Clerk
Hayward
2017.08 - 2017.10
P.o.s.t - Dispatch
Allan Hancock College
High School Diploma -
Ernest Righetti High School