Jessica Spencer
Stockton,CA
Summary
Proven leader and efficient problem-solver, adept in teamwork and analytical thinking, significantly enhanced guest satisfaction at Olive Garden Restaurant. Skilled in complaint resolution and multitasking, facilitated seamless operations and employee training at Norms Restaurants, ensuring top-notch service and operational excellence.
Overview
6
6
years of professional experience
Work History
Service Professional
Olive Garden Restaurant
02.2022 - Current
- Supported cross-functional teams in achieving shared objectives related to service excellence and guest satisfaction goals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Enhanced customer satisfaction by providing timely and efficient service solutions.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Shift Lead
Norms Restaurants
06.2018 - 04.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Associate of Arts - Performing Arts
Citrus College
Glendora, CA06.2021
Skills
- Complaint resolution
- Analytical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
Timeline
Service Professional
Olive Garden Restaurant
02.2022 - Current
Shift Lead
Norms Restaurants
06.2018 - 04.2021
Associate of Arts - Performing Arts
Citrus College