Jessica Spivey
Nokomis,FL
Summary
Personable and professional Customer Service Representative offering more than eight years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting positive interactions and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Seasoned Customer Associate with more than two decades of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
Kohls Department Store
Sarasota, Florida
05.2022 - Current
- Solved customer challenges by offering relevant products and services.
- Created positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized merchandise to maintain store visual appeal, engage customers and promote specific merchandise.
Clerk
Virginia Beach Police Department
Virginia Beach, VA
05.2014 - 04.2022
- Provided quality customer care and clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email and in-person to provide information and assistance.
- Promoted customer satisfaction by delivering friendly service and knowledgeable assistance.
- Entrusted with access and management of highly sensitive criminal history information and records
Education
High School Diploma -
Middleburgh Junior/Senior High School
Middleburgh, NYSkills
- Customer Needs Assessment
- Inventory Control Procedures
- Time Management
- Upselling Techniques
- Cash Handling
- Sales Generation
- Dispute Mediation
- Sales Expertise
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Customer Service
- POS System Operations
Timeline
Sales Associate
Kohls Department Store
05.2022 - Current
Clerk
Virginia Beach Police Department
05.2014 - 04.2022
High School Diploma -
Middleburgh Junior/Senior High School
Similar Profiles
Jake AngeJake Ange
Customer Service Representative at Kohls Department StoreCustomer Service Representative at Kohls Department Store
Raiah NewsomeRaiah Newsome
Retail Sales Associate Cashier at Kohls Department StoreRetail Sales Associate Cashier at Kohls Department Store
Angela WilliamsAngela Williams
Visual Supervisor at Kohls Department StoreVisual Supervisor at Kohls Department Store
Joseph OrtizJoseph Ortiz
Merchandise Associate at Kohls Department StoreMerchandise Associate at Kohls Department Store
Sue PerrySue Perry
Sickle Cell Clinical Educator at SYNEOS HEALTH - Global Blood Therapeutics ContractSickle Cell Clinical Educator at SYNEOS HEALTH - Global Blood Therapeutics Contract