Jessica Surgeon
Certified Billing and Coding Specialist
Indianapolis,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager
Chipotle Restaurant
10.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Housekeeping Supervisor
Baymont Inn & Suit Hotel
05.2019 - 10.2021
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
General Manager
Arbys
01.2010 - 04.2019
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee evaluations, and contract details.
Education
Crystel House Dors
Indianapolis, INMedical Insurance Coding
KLR MEDICAL TRAINING SCHOOL
04.2023
Skills
- Staff Management
- Managing Reception
- Sales Strategies
- Business Process Modeling
- Employee Motivation
Accomplishments
Certified Billing and Coding Specialist
Serv-Safe Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Chipotle Restaurant
10.2021 - Current
Housekeeping Supervisor
Baymont Inn & Suit Hotel
05.2019 - 10.2021
General Manager
Arbys
01.2010 - 04.2019
Crystel House Dors
Medical Insurance Coding
KLR MEDICAL TRAINING SCHOOL