Jessica Taylor
Keyser,WV
Summary
Office management professional skilled in managing client interactions, overseeing daily operations, and maintaining customer relationship systems. Track record of improving service quality and reducing operational friction. Coordinate schedules, processes, and communication to increase branch efficiency.
Overview
9
9
years of professional experience
Work History
Office Manager
Timbrook Automotive
Cumberland, MD
01.2023 - Current
- Answered incoming calls, replied to emails, and routed mail.
- Tracked invoices and payments to support accurate accounts receivable and accounts payable records.
- Monitored client payment due dates and contacted clients with overdue balances.
- Managed front desk tasks, greeted visitors, answered questions, and directed traffic to appropriate staff.
- Performed bookkeeping duties such as reconciling bank statements and creating journal entries.
Branch Leader
Truist
Keyser, WV
09.2022 - 01.2023
- Oversaw compliance with banking regulations and internal policies at the branch level.
- Led branch operations to ensure efficient customer service and satisfaction.
- Resolved customer issues promptly to maintain strong client relationships and trust.
- Managed daily operational activities such as opening and closing procedures, cash handling, security protocols.
- Ensured customer service standards were met or exceeded through personal engagement with customers.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
First Peoples Community Federal Credit Union
Keyser, WV
02.2018 - 09.2022
- Oversaw compliance with credit union policies and regulatory requirements.
- Fostered relationships with members to enhance customer satisfaction and loyalty.
- Coordinated community outreach events to promote credit union services.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
High School Diploma -
Keyser High School
Keyser, WV06-2002
CNA Certification - CNA
Mineral County Vo-Tech
Keyser, WV06-2002
Skills
- Banking operations
- Office management
- Customer relationship management
- Scheduling
- Relationship building
- Client communication
Timeline
Office Manager
Timbrook Automotive
01.2023 - Current
Branch Leader
Truist
09.2022 - 01.2023
Branch Manager
First Peoples Community Federal Credit Union
02.2018 - 09.2022
High School Diploma -
Keyser High School
CNA Certification - CNA
Mineral County Vo-Tech