Jessica Telesz

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Updated daily operating room calendars with accurate appointment schedules.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.

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• Demonstrated commitment to personal growth by pursuing advanced certifications in Vinyasa Yoga instruction as well as other relevant disciplines within the field of yoga practice.
• Enhanced student flexibility by incorporating various Vinyasa Yoga sequences into class routines.
• Consistently received positive feedback from students and management regarding teaching style, class content, and overall effectiveness as an instructor.
• Continuously updated personal expertise through ongoing education, attending conferences and training sessions to stay current on industry trends and best practices.
• Adapted lesson plans to accommodate any unexpected circumstances or challenges that arose during classes, ensuring a seamless experience for all participants.

• Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
• Developed strong member relationships with caring and collaborative approach.
• Provided coaching about healthy lifestyle strategies.
• Instructed on proper use of equipment for safety of all members.
• Modified workout plans according to fitness levels and medical considerations.
• Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.

• Mentored new clinical staff members for proper onboarding and orientation processes.
• Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Supervised and managed daily activities of clinical team consisting of eleven physicians, sixteen physicians assistances, eighteen xray technicians, four medical assistances and support staff.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
• Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
• Assessed clinical policies and procedures for compliance with changing regulations.

• Assisted physicians and nurses with clinical procedures following safe practices.
• Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
• Coordinated with ancillary departments such as radiology and laboratory services for efficient surgical planning.
• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
• Instructed patients on use and care of fitted durable medical devices to enhance performance and longevity.
• Educated patients and families on proper wound care techniques to promote healing and prevent complications.

• Educated patients and their families on proper home exercises, ensuring that they understood the importance of adherence to prescribed regimens for optimal recovery.
• Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
• Reduced potential for injury by implementing proper body mechanics when transferring patients between therapy areas or assisting with ambulation.