Jessica Thom
Snyder,TX
Summary
Talented hairstylist with expertise in client consultation, relationship building, and advanced styling techniques. Committed to enhancing customer satisfaction through personalized service and effective scheduling.
Overview
10
10
years of professional experience
Work History
Hairstylist
Amazing Cuts
05.2017 - 07.2019
- Delivered exceptional haircuts and styling services, ensuring client satisfaction through personalized consultations.
- Managed inventory of hair products and tools, optimizing supply levels for efficient operations.
- Developed strong relationships with clients, fostering loyalty through tailored hair care solutions and follow-up services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
Shift Leader
Burger King
01.2009 - 10.2012
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained and mentored new team members on service standards and operational procedures.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented quality control measures to enhance food safety and product consistency.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Enhanced team productivity by promoting a positive work environment and collaboration.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Neece's Cosmetology
Abilene, TX05-2017
GED -
Masters Learning Institute
Tye, TX04-2016
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- [State] licensed cosmetologist
- Strong leader
- Sanitation practices
- Business management
- Team leadership
- Conflict resolution skills
- Safety compliance
- Outstanding customer service
- Social skills
- Hair styling techniques
Timeline
Hairstylist
Amazing Cuts
05.2017 - 07.2019
Shift Leader
Burger King
01.2009 - 10.2012
High School Diploma -
Neece's Cosmetology
GED -
Masters Learning Institute