Dynamic professional with a proven track record in customer service and assistance, honed across roles at notable employers like Lowe’s. Excelled in managing high-stress situations with patience and empathy, achieving increased customer loyalty. Demonstrated expertise in accurate cash handling and conflict resolution, embodying work ethic and integrity.
Hi, I’m
Jessica Thomas
Ville Platte,LA
Summary
Overview
9
years of professional experience
Work History
Saint Roman Oil
Cashier
06.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Billy’s Boudin
Cashier/Cook
03.2023 - 05.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lowe’s
Customer Service Representative
12.2021 - 01.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quarter’s Truckstop & Casino
Cashier Team Lead
11.2018 - 12.2021
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Evangeline Downs Racetrack & Casino
Server & Cashier
07.2015 - 08.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
South Louisiana Community College Opelousas, LA
GED
University Overview
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Saint Roman Oil
06.2024 - Current
Cashier/Cook
Billy’s Boudin
03.2023 - 05.2024
Customer Service Representative
Lowe’s
12.2021 - 01.2023
Cashier Team Lead
Quarter’s Truckstop & Casino
11.2018 - 12.2021
Server & Cashier
Evangeline Downs Racetrack & Casino
07.2015 - 08.2018
South Louisiana Community College
GED
Similar Profiles
Brianna DisbrowBrianna Disbrow
Service Dispatch Manager at Roman OilService Dispatch Manager at Roman Oil
Adan GarciaAdan Garcia
Volunteer at Saint Francis Roman Catholic ChurchVolunteer at Saint Francis Roman Catholic Church
Mariana IsordiaMariana Isordia
Catechist at Saint Anne's Roman Catholic ChurchCatechist at Saint Anne's Roman Catholic Church
Lainey ArdoinLainey Ardoin
Marketing Intern at State FarmMarketing Intern at State Farm
Stephanie MelvinStephanie Melvin
Patient Access Representative at Savoy Medical CenterPatient Access Representative at Savoy Medical Center