Jessica Thomas
Kingsport,TN
Summary
Adept at program management and office administration, I enhanced program reach and impact at the City of Johnson City through strategic planning and proactive problem-solving. My attention to detail and active listening skills have consistently improved project outcomes, demonstrating a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Program Coordinator
City of Johnson City
02.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Monitored programming schedules, conformance to guidelines and quality.
- Developed new program and feature ideas for station.
Front Line Crew Member
Pals Sudden Service
10.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Utilized problem-solving skills to address unexpected challenges during day-to-day operations.
- Contributed to a positive work atmosphere, fostering a supportive environment for all team members.
- Maintained a clean and organized workspace, ensuring a safe environment for both customers and colleagues.
- Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
- Gained proficiency in multiple roles within the establishment, increasing overall productivity and flexibility.
- Quickly adapted to changes in menu offerings or operational procedures as needed.
- Brewed coffee and tea and changed out drink station syrups.
Night Ranger
Virginia State Parks
07.2023 - 10.2023
- Conducted daily patrols of park boundaries and remote areas to monitor resource conditions, report violations, and maintain a visible presence for visitor safety.
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Preserved natural resources by implementing sustainable practices and monitoring wildlife habitats.
- Supported special events coordination such as festivals, campfire programs, and interpretive activities to enhance visitor experiences.
- Enhanced visitor experience by providing informative and engaging guided tours of the park.
Office Assistant
East Tennessee State University
08.2021 - 05.2023
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Stocker Associate
Ingles Markets
06.2019 - 01.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Prepared store for seasonal changes by swiftly transitioning displays according to merchandising plans.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Bachelor of Science - Sports & Recreation Management
East Tennessee State University
Johnson City, TN05-2023
High School Diploma -
Madison High School
Marshall, NC08-2019
Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Project Coordination
- Generating schedules
- Scheduling proficiency
- Attention to Detail
- Decision-Making
- Active Listening
Timeline
Program Coordinator
City of Johnson City
02.2024 - Current
Front Line Crew Member
Pals Sudden Service
10.2023 - 02.2024
Night Ranger
Virginia State Parks
07.2023 - 10.2023
Office Assistant
East Tennessee State University
08.2021 - 05.2023
Stocker Associate
Ingles Markets
06.2019 - 01.2023
Bachelor of Science - Sports & Recreation Management
East Tennessee State University
High School Diploma -
Madison High School
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