Jessica Thompson
Covina,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Order Picker
Apres Nail
City Of Industry, CA
12.2024 - Current
- Processing customer orders, accurately selecting and gathering items from inventory using an RF scanner, ensuring the correct items are picked and placed in the right bin and preparing them for shipment according to customer specifications
Office Clerk/Receptionist
DashMart
City of Industry, USA
04.2024 - 12.2024
- Maintaining files, copying, printing, sorting documents
- Oversaw and coordinated team efforts to ensure efficient and productive workflow
- Provided exceptional customer service by addressing concerns and resolving issues in a timely manner
- Sort and deliver incoming emails send outgoing emails
- Demonstrated polite and professional phone etiquette when assisting customers with inquiries
- 39 WPM
- Managed inventory control systems to optimize stock levels and reduce waste
- Inputting data/Verifying data
- Shift Lead Opener Monday/Tuesday
- Dispatch for runners to pick up batches
- Scan parcels, place them in the correct batch
Sales
Unico Connections
Pomona, USA
06.2024 - 08.2024
- Demonstrated expertise in product knowledge to effectively communicate features and benefits to customers
- Delivered engaging sales presentations highlighting the value proposition of products to potential clients
Mail Sorter
DHL
Whittier, USA
07.2022 - 01.2023
- Confirm all packages are correctly sorted by ensuring labels are clearly printed
- Efficiently sort incoming packages and mail by destination, using conveyor belts
- Sorting packages that may not be properly labeled or require manual handling
Order picking
Neiman Marcus Warehouse
Whittier, USA
04.2021 - 07.2022
- Inspecting each item for any damage or defects before packing
- Selecting the right packaging materials (boxes, tissue paper, protective fillers) based on the product type and size
- Properly labeling boxes with customers addresses and shipping information
- Verifying invoices and using barcode scanner to verify product details and update inventory systems
Stock Associate
ZARA
Arcadia, USA
02.2020 - 03.2021
- Greeting and assisting the customers as well as maintaining the appearance of the store and merchandise
- Handling the delivery and organization of products
- Ensuring that merchandise is neatly presented and restocked on the sales floor
- Adding price tags to new merchandise
Cashier
Dollar Tree
West Covina, USA
04.2019 - 02.2020
- Greet customers, help them find items, and provide a good customer service experience
- Handle all sales transactions using the cash register
- Maintain the security of cash, count and balance the cash drawer at the end of each shift
Crew Member
McDonald's
West Covina, USA
01.2018 - 04.2019
- Ability to interact positively with customers while handling orders/processing payments
- Prepare and serve food adhering to safety standards
- Maintaining high standards of customer service during high-volume, fast-paced operations
Education
Diploma -
Tri-Community Adult Education
07.2023
Skills
- Organizational skills
- Phone Etiquette
- Attention to detail
- Customer service
- Team leader
- Detail-Oriented
- Cash handling
- Communication skills
- RF scanning
- Order picking and processing
- Data entry
- Time management
- Document sorting
Timeline
Order Picker
Apres Nail
12.2024 - Current
Sales
Unico Connections
06.2024 - 08.2024
Office Clerk/Receptionist
DashMart
04.2024 - 12.2024
Mail Sorter
DHL
07.2022 - 01.2023
Order picking
Neiman Marcus Warehouse
04.2021 - 07.2022
Stock Associate
ZARA
02.2020 - 03.2021
Cashier
Dollar Tree
04.2019 - 02.2020
Crew Member
McDonald's
01.2018 - 04.2019
Diploma -
Tri-Community Adult Education
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