Shannon Nichols

• Operated order picking equipment to efficiently retrieve products for fulfillment.
• Ensured accurate order selection by verifying item numbers and quantities against packing lists.
• Collaborated with team members to maintain organized warehouse layout and inventory accuracy.
• Implemented best practices for safety protocols while handling materials and operating machinery.
• Assisted in maintaining a clean and safe working environment in compliance with company standards.
• Collaborated with team members to ensure timely completion of orders during peak demand periods.
• Excellent communication skills, both verbal and written.
• Built pallets and positioned orders on loading dock to safely pile and ship goods.
• Maintained a clean, safe work environment by complying with established safety procedures and guidelines.

• Adhere to safety and quality standards on and off the road.
• Interact in a positive and professional manner with customers and the general public while delivering products to customer's homes, retail and business locations.
• Follow up on customers requests or problems with solutions oriented approach keeping customer's informed of delivery process.
• Sort and prepare delivery route in the warehouse using SAP software to meet customer expectations.

• Adhere to safety and quality standards on and off the road.
• Interact in a positive and professional manner with customers and the general public while delivering products to customer's homes, retail and business locations.
• Follow up on customers requests or problems with solutions oriented approach keeping customer's informed of delivery process.
• Sort and prepare delivery route in warehouse using SAP software to meet customer expectations.

• Customer assistance via incoming calls regarding States SNAP benefits.
• Review account balances with customers
• Assist in replacing new cards if lost, stolen or damaged.
• Transfer to appropriate departments regarding Fraud or Social Security deposit benefits
• Maintaining detail records of customer interactions using CRM systems.
• Monitor delays, interruptions and rush orders and adjust accordingly to meet deadlines

• Customer Service: Inbound/ Outbound calls or email correspondence, regarding payment collection, payment plans, Deferment and Forbearance eligibility.
• Provide accurate and timely communication to customers
• Analyze Indirect and Direct credit disputes from Credit Reporting Agencies for errors related to student loan payment reporting.
• Per FCRA guidelines, determine whether corrections of errors are valid using e-Oscar system reporting from Credit Reporting Agencies and the Department of Education records.
• Processing refund and tracking refund payments using EDI/SAP software.
• Conduct payment/refund verification and/or change amounts approved by DOE using EDI/SAP software. Following Excel spreadsheet calculations and using intermediate math to accurately process correct refund amounts and procedures
• Review files for ID theft requests
• Heavy Data Entry processing related to Credit Disputes submitted
• Maintaining detail records of customer interactions using CRM systems.
• Worked Remotely

• Review settlement negotiations between client and creditors.
• Process large amounts of payments monthly entering invoices using SAP software.
• Correct settlement payment errors with client and creditors via inbound/outbound calls or email correspondence
• Provide accurate and timely communication to customers to ensure customer satisfaction.
• Improving efficiency of processes from a quality, cost and timing perspective.

• Assist business customers with phone line setup via Inbound calls. Ensure the complete process was completed in a timely manner. Follow-up with Customers to ensure satisfaction.
• Tracked phone line setup and schedules using EDI software.
• Monitor delays, interruptions and rush orders and adjust accordingly to meet deadlines.
• Troubleshoot technical issue and escalating complex problems to the appropriate departments.
• Maintaining detail records of customer interactions using CRM systems.

• Completed Inbound calls related to customer requests for parcel pick ups using specialized software for accurate pick ups.
• Handle escalated calls pertaining to lost shipments. Tracking packages using EDi/SAP software.
• Led specialized team assigned to larger clients.
• Monitor delays, interruptions and rush orders and adjust accordingly to meet deadlines for deliveries.
• Follow up on export and packaging planning schedule to ensure customer products are processed within the lead time requested.
• Inbound/Outbound calls as a team dedicated to specific businesses shipping and tracking needs.
• Logistics and Transportation Experience
• Maintaining detail records of customer interactions using CRM systems.

Actively seeking employment during this time.