Jessica Torres
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
SALES REPRESENTATIVE
Tmobile
Phoenix, AZ
01.2015 - 02.2018
- Leveraged CRM system to manage sales activities and track sales performance.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Described merchandise and explained use, operation and care.
- Used CRM database to track referral and appointment data.
- Reviewed monthly performance against targets set by management team.
TELLER ASSOCIATE
Chase
Phoenix, AZ
07.2015 - 06.2017
- Identified opportunities to cross-sell bank products and services to customers.
- Adhered to financial services security and audit procedures.
- Prepared daily report of all transactions for management review.
- Researched account information regarding loans and deposits.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Maintained confidentiality of bank records and client information.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Technical Support Representative
Geeksquad - Best buy
Phoenix, AZ
01.2020 - 01.2022
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
MARKETIN EXPERT
facebook
phoenix, AZ
11.2021 - Current
- Utilized Google Analytics platform for tracking online user behavior patterns.
- Generated press releases covering company news or product updates.
- Maintained various platforms to capture, store and organize marketing assets.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
Education
Associate of Arts - Elementary Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05-2025
High School Diploma -
AURORA CENTRAL HIGH SCHOOL
01.2012
Skills
- Meeting Scheduling
- Data Analysis
- Customer Demographics
- Customer Service
- Document Management
- Database Skills
- Marketing and Product Presentations
- Market Research
- Marketing Analytics
- Proofreading and Editing
- Microsoft Office
- Office Administration
- Time Management
- Computer Proficiency
- Verbal and Written Communication
- Calendar Management
- Evaluation of Marketing Campaigns
- CRM Software
- Direct Mail Marketing
- Social Media Posts
- Advertising Design
- Prospecting and Lead Generation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
MARKETIN EXPERT
facebook
11.2021 - Current
Technical Support Representative
Geeksquad - Best buy
01.2020 - 01.2022
TELLER ASSOCIATE
Chase
07.2015 - 06.2017
SALES REPRESENTATIVE
Tmobile
01.2015 - 02.2018
Associate of Arts - Elementary Education
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
AURORA CENTRAL HIGH SCHOOL