Jessica Trader
Rhodes,MI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Medical Office Supervisor
MyMichigan Health
08.2024 - Current
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Coordinated staff training sessions to maintain a high level of competency among all team members.
- Maintained accurate inventory records for medical supplies and equipment, resolving discrepancies promptly as they arose.
- Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Handled conflict resolution among staff members effectively fostering a harmonious working environment.
- Implemented quality control measures that led to significant improvements in service delivery standards.
- Managed a team of administrative staff, providing support and guidance for their professional development.
Medical Assistant
MyMichigan Health
08.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Housekeeper
MyMichigan Health
06.2007 - 12.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Associate of Applied Science - Nursing
MidMichigan Community College
Harrison, MI01.2026
Medical Assistant
Ross Education
Midland, MI06.2016
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Clinical Documentation
Patient-focused care
Reliable team player
Professionalism and Ethics
Inventory Management
Complex Problem-Solving
Maintaining confidentiality
Employee training
Timeline
Medical Office Supervisor
MyMichigan Health
08.2024 - Current
Medical Assistant
MyMichigan Health
08.2016 - Current
Housekeeper
MyMichigan Health
06.2007 - 12.2016
Associate of Applied Science - Nursing
MidMichigan Community College
Medical Assistant
Ross Education
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