Jessica Vallas
Clovis,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Subrogation Specialist
Progressive
10.2022 - Current
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to optimize subrogation efforts.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
Claims Adjuster
Progressive
12.2020 - 10.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
911 Emergency Dispatcher
American Ambulance Service
10.2018 - 12.2020
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
Surveillance Operator
Chuckchansi Gold Resort and Casino
10.2015 - 10.2018
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
Correctional Officer
Madera County Department Of Corrections
10.2014 - 10.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
Security Officer
Community Regional Medical Center Emergency Department
12.2011 - 10.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded to alarms and conducted investigations as required.
Education
Bachelor Of Science - Criminology
California State University, Fresno
Fresno, CA06.2011
Skills
- Strong negotiation skills
- Effective communication
- Policy interpretation
- Legal terminology
- Decision-making capacity
- Claims investigation
- Claims management proficiency
- Customer service
- Conflict resolution
- Incident reporting
- Emergency response
- Surveillance monitoring
Timeline
Subrogation Specialist
Progressive
10.2022 - Current
Claims Adjuster
Progressive
12.2020 - 10.2022
911 Emergency Dispatcher
American Ambulance Service
10.2018 - 12.2020
Surveillance Operator
Chuckchansi Gold Resort and Casino
10.2015 - 10.2018
Correctional Officer
Madera County Department Of Corrections
10.2014 - 10.2015
Security Officer
Community Regional Medical Center Emergency Department
12.2011 - 10.2014
Bachelor Of Science - Criminology
California State University, Fresno