Jessica Vallejo
Grande Prairie ,TX
Summary
Led a team of 10+ employees, improving team productivity by 20% through effective coaching, task delegation, and fostering a collaborative work environment.Consistently achieved a customer satisfaction rating of 95% or higher, contributing to positive feedback and repeat business.Increased sales by upselling immunization packages increasing the revenue of the company.Successfully retained multiple customers by addressing concerns and offering tailored solutions, resulting in a 30% reduction in cancellations and fostering long-term client relationships.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Temple, TX
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained cleanliness and organization of the dining area to meet health and safety standards.
Veterinary Assistant
Pennypaws
Grand Prairie, TX
03.2019 - 06.2022
- Worked outdoors as a veterinary assistant, assisting with the care and handling of animals in various environments, ensuring their health and safety during outdoor immunizations and other procedures.
- Efficiently loaded and unloaded equipment for outdoor veterinary immunization, ensuring proper handling and organization to support seamless operations in various field environments.
- Promoted and sold veterinary immunization products, effectively educating clients on the benefits of vaccinations and ensuring the health and well-being of animals through proper vaccine administration.
- Scheduled appointments and processed client checkouts following immunizations, ensuring accurate billing and sending detailed email summaries of services provided and follow-up instructions.
Team Leader Manager
Aptive Environmental
Remote
06.2020 - 02.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Represented the department in regional meetings, effectively communicating key updates, strategies, and collaborating with cross-functional teams to drive regional objectives.
- Monitored and tracked employee attendance and absenteeism (AC%) to ensure accurate records, identify trends, and support workforce management decisions.
- Provided ongoing support to service professionals in the field by troubleshooting issues, offering technical guidance, and ensuring seamless operations to enhance service delivery.
- Prepared and organized materials for team meetings, ensuring clear agendas, relevant data, and action items to promote efficient discussions and decision-making.
- Proactively reached out to customers based on Ask Nicely reviews to gather feedback, address concerns, and enhance customer satisfaction and retention.
Veterinary Receptionist
Pet Medical Center
Duncanville, TX
08.2019 - 06.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Created and processed prescriptions for pets at the animal hospital, ensuring accurate medication dosages and timely delivery.Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided exceptional customer service as a veterinary receptionist, managing appointments, handling client inquiries, and ensuring smooth daily operations in a fast-paced environment.
Education
High School Diploma - Veterinary Science
Temple High School
Temple, TX06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling and billing
- Leadership
- Communication
- Conflict resolution
- Time management
- Empathy
- Training and development
- Decision making
- Coaching and mentorship
- Accountability
- Multitasking
- Data entry
- Record keeping
- Confidentiality
- Phone etiquette
- Inventory management
- Active listening
- Team work
- Attention to detail
- Positive attitude
Certification
Texas veterinary medical Association
Timeline
Team Leader Manager
Aptive Environmental
06.2020 - 02.2025
Veterinary Receptionist
Pet Medical Center
08.2019 - 06.2020
Veterinary Assistant
Pennypaws
03.2019 - 06.2022
Server
Texas Roadhouse
High School Diploma - Veterinary Science
Temple High School