Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Santellano

Northlake

Summary

Bilingual, Confident, and Detailed Oriented. Known for being accurate, customer focus, meeting deadlines, and able to safeguard confidential information. Major strengths include excellent communication skills, competent, strong team player, attention to detail, able to multi-task.

Overview

12
12
years of professional experience

Work History

Associate Banker

CHASE BANK
01.2020 - Current
  • Process standard transactions for customers as well as assisting with maintenance on clients account.
  • Assisted account holders in accessing the Chase Mobile app and using all available features.
  • ATM custodian. Serviced ATM’s to promote positive customer experience.
  • Vault custodian. Experience with ordering cash, maintaining vault balances, and processing shipment.
  • Ensure customer satisfaction by actively listening to the customer and providing the most effective service for their needs.
  • Provided notary service.
  • Assist with maintaining branch signage up to date.

Teller

LEYDEN CREDIT UNION
01.2018 - 01.2019
  • Process standard teller transactions for customers including servicing client accounts. Accepting loan payments, managing safe deposits, cashing checks, balancing cash drawer.
  • Help account holders access technology to enhance banking convenience via multiple self-service channels.
  • Connect customers with investment bankers when requested.
  • Ensure customer satisfaction with patience and positive attitude.
  • Respond to customer account inquiries.

Sales Associate

FOREVER 21
01.2014 - 01.2015
  • Greeted customers in a warm professional manner.
  • Delivered a branded customer experience.
  • Demonstrated product knowledge and awareness of all promotions.
  • Completed all cleaning, stocking and organizing tasks in assigned areas.
  • Achieved sales goals.

Education

Bachelors Degree - Psychology

Roosevelt University
05.2022

Associates Degree - Arts and Sciences

Triton College
05.2018

Skills

  • 7 Years, Customer Service
  • Excellent written and oral communicator
  • Data Entry
  • Problem Solving
  • Organizing and Prioritizing
  • Microsoft Office (Word, Excel, PowerPoint)
  • 10- key- Calculator

Timeline

Associate Banker

CHASE BANK
01.2020 - Current

Teller

LEYDEN CREDIT UNION
01.2018 - 01.2019

Sales Associate

FOREVER 21
01.2014 - 01.2015

Associates Degree - Arts and Sciences

Triton College

Bachelors Degree - Psychology

Roosevelt University

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