Jessica Valvona
Mamaroneck
Summary
Results-driven professional with a strong background in administrative support and project management. Skilled in data entry and problem-solving, with a proven ability to oversee complex projects and ensure efficient operations while maintaining high customer service standards.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
ServiceMaster SCI
Stamford, CT
12.2025 - Current
- Coordinate and manage scheduling for multiple disaster restoration, construction, contracting, and heavy-duty cleaning projects, assigning technicians and crews based on their experience, capabilities, availability, and job requirements. Strategically balance competing priorities across large-scale projects and recurring residential and commercial clients while ensuring efficient staffing, workflow, and timely completion of services.
- Prepare and verify technician payroll information, including regular hours, overtime, after-hours work, and applicable federal holiday pay, before submitting finalized figures to the Controller for payroll processing.
- Prepare and finalize residential and commercial job estimates based on project information provided by Project Managers and company leadership, verifying details and incorporating applicable disclaimers and requirements before sending estimates to customers.
- Monitor inventory levels and identify material needs in advance to help prevent shortages, delays, or disruptions to ongoing projects.
- Maintain an overall view of daily operations, balancing multiple active projects, client appointments, staffing needs, and changing priorities to ensure efficient workflow and timely service.
- Handle incoming calls from residential clients, construction companies, contractors, and other customers, gathering and documenting job details, service requests, and project information.
- Respond to customer and contractor inquiries regarding estimates and assigned projects, providing available information and directing questions requiring additional expertise to the appropriate team member or department.
Lead Sales Assiociate
Massage Envy Spa
Bedford, NY & Stamford, CT
08.2024 - Current
- Facilitated membership package sales and supported front-desk staff with client consultations and transaction closures to enhance membership growth.
- Oversaw front-desk staff, promoting productivity and accountability while upholding high customer service standards.
- Managed daily front-desk operations, ensuring smooth client interactions through efficient call handling, appointment scheduling, and coordination of massage therapists and estheticians.
- Developed and maintained staff schedules, including employee-specific breaks to support efficient daily operations and a positive client experience.
- Opened and closed the cash drawer, balanced daily transactions, and ensured accurate handling of payments and end-of-day procedures.
- Handled customer complaints and membership-related pricing or billing concerns professionally and independently, resolving issues when possible and escalating complex matters to management when necessary.
Car Sales Associate
Pleasantville Ford
Pleasantville, NY
04.2021 - 08.2024
- Managed the full vehicle sales process for Ford, Volkswagen, and Subaru, from lead generation and customer consultation through negotiation, financing, closing, delivery, and follow-up.
- Used consultative selling and active listening to identify customer needs, lifestyles, priorities, and budgets while building long-term client relationships and generating repeat and referral business.
- Presented deals and negotiated pricing and financial terms with management, then communicated finalized figures and options directly to customers throughout the transaction.
- Independently closed sales and completed customer documentation, including presenting and selling applicable warranties, protection products, and accessories.
- Generated sales through online leads, walk-ins, referrals, and repeat customers, including completing remote transactions and coordinating vehicle deliveries without in-person customer contact.
Education
Environmental Politics
Cabrini University
Radnor, PA02-2014
High School Diploma -
Port Chester High School
Port Chester, NY06-2012
Skills
- Schedule management
- Payroll processing
- Data entry
- Logistics
- Microsoft office
- Positive demeanor
- Customer relationship management
- Strong negotiation
- Verbal communication
- Payroll processing
Accomplishments
- Gained hands-on experience working directly with wolves through daily care and enrichment activities while assisting with property and facility maintenance. Helped clean and maintain active wolf enclosures while following established safety and animal-care protocols. Developed practical experience in animal behavior, habitat maintenance, and conservation operations.
Wolf Conservation Internship- NY
Timeline
Office Administrative Assistant
ServiceMaster SCI
12.2025 - Current
Lead Sales Assiociate
Massage Envy Spa
08.2024 - Current
Car Sales Associate
Pleasantville Ford
04.2021 - 08.2024
Environmental Politics
Cabrini University
High School Diploma -
Port Chester High School