Jessica Vanheel
Sweet and Sassy Embroidery
WAHPETON,ND
17
years of professional experience
Business management professional with experience leading operations, staff, and customer service in hands-on environments. Skilled in budgeting, pricing, marketing, and workflow improvement. Proven ability to resolve issues, maintain efficient processes, and support long-term business growth.
Work History
Owner
6 Years 6 Months- Managed custom embroidery orders from consultation through final production and delivery.
- Operated embroidery equipment to produce consistent, high-quality finished products.
- Digitized logos and artwork for embroidery machine compatibility.
- Coordinated fabric, thread, and stabilizer inventory to support workflow continuity.
- Communicated with customers to confirm design details, deadlines, and order specifications.
- Resolved production issues by adjusting designs, materials, and machine settings.
- Developed pricing, scheduling, and workflow processes to improve business efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Machine Operator/Assembler
1 Year 7 Months- Monitored workflow to keep materials moving between fabrication, assembly, and inspection stations.
- Adjusted equipment settings to maintain consistent output and reduce production issues.
- Troubleshot minor equipment and assembly problems to minimize downtime.
- Maintained clean, organized work area while following safety and quality requirements.
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assembled parts according to work orders, drawings, and process specifications.
- Inspected finished assemblies for alignment, quality, and workmanship standards.
Manager
1 Year 6 Months- Directed shift operations, ensuring smooth workflow and consistent team coverage.
- Coordinated task assignments, balancing priorities to maintain productivity throughout shift.
- Resolved customer and employee concerns promptly, supporting efficient daily operations.
- Monitored cash handling, inventory, and closing procedures for accuracy and compliance.
- Communicated schedule changes and operational updates to maintain shift continuity.
- Trained new team members on procedures, safety expectations, and job routines.
- Enforced workplace policies and safety standards, promoting organized and reliable service.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Owner
7 Years 3 Months- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Reviewed stitch alignment, placement, and thread tension to maintain quality standards.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma
Skills
Client relationship management
Financial management
Networking skills
Small business operations
Marketing
Business operations management
Inventory management
Cost analysis
Accounting expertise
Verbal and written communication
Customer relations
Financial accounting
Interests
Cooking
Outdoor Recreation
Baking
Camping
Cake Decorating
Enjoy hobbies that combine physical activity with outdoor exploration.
Timeline
Owner
Sweet and Sassy Embroidery
04.2020 - CurrentRead More
Machine Operator/Assembler
ComDel Innovation
08.2018 - 03.2020Read More
Manager
Walgreens
02.2017 - 08.2018Read More
Owner
Sweet And Sassy - Online Boutique
10.2009 - 01.2017Read More
Bremerton High School
High School Diploma
Read More