Jessica Vargas
Waxahachie,TX
Summary
Dynamic team leader with proven expertise in cash handling and customer service management at Panda Express. Skilled in staff training and problem-solving, I foster a collaborative environment that enhances team productivity and resolves conflicts effectively. Committed to maintaining high standards of service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
06.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Team Leader
Whataburger
08.2020 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Waxahachie High School
Waxahachie, TX05.2021
Skills
- Cash handling
- Team leadership
- Problem-solving
- Customer service management
- Staff training and development
- POS system operation
Timeline
Shift Leader
Panda Express
06.2022 - Current
Team Leader
Whataburger
08.2020 - 01.2022
Waxahachie High School
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