Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Vargas

Conyers,georgia

Summary

Dynamic and customer-focused professional with extensive experience at Don Tellos, excelling in conflict resolution and cash handling. Proven ability to enhance guest satisfaction through strong multitasking and relationship-building skills, ensuring smooth operations and fostering loyalty. Recognized for maintaining a welcoming environment and effectively managing high-pressure situations.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Don Tellos
10.2020 - 03.2022
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Opened and closed seating sections according to volume of guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Promoted business loyalty by fostering positive customer relationships.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Restaurant Server

Don Tellos
10.2020 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Education

Heritage High School
Conyers, GA
05.2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Cash handling
  • Handling complaints
  • Relationship building
  • Payment processing
  • Memory retention
  • Reading comprehension
  • Problem-solving
  • Team collaboration
  • Task prioritization

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Restaurant Hostess

Don Tellos
10.2020 - 03.2022

Restaurant Server

Don Tellos
10.2020 - 03.2022

Heritage High School

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Jessica Vargas