Jessica Vasquez
Greeley,CO
Summary
Accomplished Front Desk Receptionist and Customer Service Representative with a proven track record at Asethetics By Raquell LLC and Hapa Sushi Sake and Grill. Expert in enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Skilled in office organization and strategic planning, significantly improving office workflow and customer experience. Dedicated esthetician with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Asethetics By Raquell LLC
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
Customer Service Representative
Hapa Sushi Sake and Grill
05.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Medical Assistant Certification
Stepfull
New York, NY01-2025
Certificate in Aesthetics
IBMC Community College
Greeley, CO11-2022
High School Diploma -
Greeley Central High School
Greeley, CO05-2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- File Organization
- Front Office Management
- Strategic Planning
Accomplishments
I overcome many hardships in many different ways and areas in my own life, I have helped people along side their own issues, helping people feel beautiful from the inside and out, which has always been natural for me. Whether that was in my many years of customer service and hospitality or in my recent recreation in the beauty industry.
Certification
- Master Esthetician License - Colorado State Board of Cosmetology.
- Certified Medical Assistant (CMA) - pending (2025)
- Barbicide Certification [Professional Beauty Industry Training] [06/15/2022]
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Pilates
- Enjoy participating in intellectual work for overall physical and mental well-being
- Yoga
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Fashion and Style
Timeline
Front Desk Receptionist
Asethetics By Raquell LLC
01.2024 - Current
Customer Service Representative
Hapa Sushi Sake and Grill
05.2022 - 10.2023
Medical Assistant Certification
Stepfull
Certificate in Aesthetics
IBMC Community College
High School Diploma -
Greeley Central High School