JESSICA VEILLON
DeQuincy,LA
Summary
Dynamic 911 Dispatcher with Calcasieu Parish Police Jury, adept at managing high-stress situations and delivering exceptional customer service. Proven critical thinking and active listening skills enhance emergency response efficiency. Recognized for quick judgment calls and effective teamwork, ensuring seamless communication and support for first responders in critical moments.
Overview
14
14
years of professional experience
Work History
911 Dispatcher
Calcasieu Parish Police Jury
10.2011 - 06.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
Education
HIGH SCHOOL DIPLOMA
WESTLAKE HIGH SCHOOL
Westlake, LA05-2006
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Typing speed
- Problem-solving
Timeline
911 Dispatcher
Calcasieu Parish Police Jury
10.2011 - 06.2025
HIGH SCHOOL DIPLOMA
WESTLAKE HIGH SCHOOL
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