Jessica Vigil
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
District Manager
Steve DeClerck Enterprises, DBA Burger King
07.2022 - 03.2023
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built relationships with customers and community to establish long-term business growth.
- Generated financial and operational reports to assist management with business strategy.
- Modeled best practices for sales and customer service.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Implemented systems and procedures to increase sales.
Front of House Manager
Applebee's Neighborhood Grill & Bar
03.2020 - 07.2022
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Motivated staff to perform at peak efficiency and quality.
Education
No Degree - General Studies
Rogue Community College
White City06.2008
High School Diploma -
Klein High School
Klein, TX06.1994
Licenses & Certifications
09.2022
Skills
- Sales Reporting
- Customer Service
- Team Meetings
- Local, State and Federal Regulations
- Delegating Work Assignments
- Sales Forecasts
- Policies and Procedures
- Organizational Analysis
- Shrink Minimization
- Profit and Loss Statements
- Employee Coaching and Mentoring
Certification
- Certified Proctor, ServSafe - 8/05/2025
- Sexual Harassment Prevention, ServSafe - 12/01/2023
Timeline
District Manager
Steve DeClerck Enterprises, DBA Burger King
07.2022 - 03.2023
Front of House Manager
Applebee's Neighborhood Grill & Bar
03.2020 - 07.2022
No Degree - General Studies
Rogue Community College
High School Diploma -
Klein High School
Licenses & Certifications
- Certified Proctor, ServSafe - 8/05/2025
- Sexual Harassment Prevention, ServSafe - 12/01/2023
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