Jessica Ortega
Orlando,FL
Summary
Customer Service Representative with 7 years experience in the Insurance Business. I also have over 20 years experience in Management, Sales, and Loss prevention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Travelers Insurance Group Holdings
06.2017 - Current
- My objective is to take inbound calls for Personal and Business lines of Insurance while making each caller feel Safe, Secure, and Cared for.
- These calls range from Auto accidents, Property damages, and Worker's compensation.
- I set up claims, tows, mitigation dispatch, and hotels when needed.
- I also assist with billing questions and taking payments on accounts.
Store Manager
LOCKER ROOM by Lids
01.2006 - 05.2017
- My Objective is to Increase Sales, and Prevent Loss
- My responsibilities include but are not limited to: Customer Service, Receiving Merchandise, Cash Management, Hiring and Training, Daily Paperwork, and Weekly Inventory
- We focus on our Club Card to ensure Customer Loyalty
- We also ensure all customers are being assisted with their items and are aware of Current Promotions being offered in the store
Store Manager
Icing By Claire's
03.2004 - 01.2006
- My Objective was to take a low volume store and increase its' profits
- I maintained a clean organized store, as well as a strong staff
- My duties included but were not limited to: Inventory Control, Scheduling, Merchandising, Transfers, Hiring, Payroll, and Supply Orders.
- Within a few short months I was able to take the location to Top Elite Status
- Customer Service played a huge role in the increase of Volume
Education
High School Diploma -
George Stone Technical Center
Pensacola, FL05.2000
Skills
- Detail-oriented
- Customer Relations
- Self Sufficient
- Staff training and development
- Excellent customer service skills
- Workers' Compensation
- Store Management Experience
- Claim Professional
- Loss Prevention
Certification
0620- All Lines Adjuster License
Timeline
Customer Service Representative
Travelers Insurance Group Holdings
06.2017 - Current
Store Manager
LOCKER ROOM by Lids
01.2006 - 05.2017
Store Manager
Icing By Claire's
03.2004 - 01.2006
High School Diploma -
George Stone Technical Center
0620- All Lines Adjuster License
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