JESSICA WARREN
Houston,TX
Summary
Experienced with managing high call volumes and addressing customer concerns effectively. Utilizes excellent communication and conflict resolution skills to ensure customer satisfaction. Strong understanding of CRM software and call center protocols.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Asurion
02.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Dish Network
05.2021 - 10.2023
- Assisted with payment option setup
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Caregiver
1’s care home health team
03.2019 - 05.2021
- Helped clients get in and out of beds and wheelchairs.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Education
High School Diploma -
University City Senior High School
St Louis, MO05-2009
Skills
- Empathy and patience
- Relationship building
- Call center experience
- Researching
- De-escalation techniques
- Problem-solving
- Payment processing
- Technical support
- Service upselling
- Documentation
Timeline
Customer Service Representative
Asurion
02.2024 - Current
Customer Service Representative
Dish Network
05.2021 - 10.2023
Caregiver
1’s care home health team
03.2019 - 05.2021
High School Diploma -
University City Senior High School
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