Jessica Washington
Maricopa,AZ
Summary
Accomplished Customer Service Representative with 8 years of experience in the healthcare industry. Demonstrated expertise in managing confidential customer information, addressing service inquiries with empathy, and consistently surpassing service standards to guarantee patient satisfaction and foster loyalty.
Overview
11
11
years of professional experience
Work History
Medical Courier
Rapid Medical: Idexx
10.2023 - 11.2024
- Picked up medical specimens from animal hospitals, clinics, and private homes throughout the valley
- Ensures credibility of all documentation related to medical items
- Maintain accurate records of deliveries and pickups, including date, time, location, and recipient or sender's name
- Communicates effectively with clients and dispatch to promptly report any delivery or pickup issues or delays
Medical Courier
KCS Courier Services:Sonora Quest Laboratories
09.2022 - 10.2023
- Picked up medical specimens from hospitals, nursing homes, and urgent care facilities throughout the valley
- Ensures credibility of all documentation related to medical items
- Transporting medical items safely while meeting aggressive deadlines
- Communicated route progress to the dispatcher, noting traffic and construction issues to avoid delays for critical deliveries
Call Center Representative
Concentrix
02.2021 - 08.2022
- Experienced in entering data into a database in differentcomputer softwares.
- Practiced good manners and phone etiquette while assistingmembers.
- Ensured members were enrolled in health insurance benefitsand updated any personal account information.
- Assisted members while enrolling in government assistance.
- Managing large amounts of inbound and outbound calls in atimely manner.
- Built sustainable relationships and engage customers bytaking the extra mile
Courier
Independent Contractor Services
09.2017 - 08.2022
- Self-Managed and independently accomplished daily delivery routes
- Verify the contents of inventory loads against shipping papers
- Delivered packages promptly and accurately while using the safest and most efficient delivery routes
- Provides prompt service on time, while ensuring that all deliveries have been signed and delivered to the correct recipient
Material Handler
FedEx Express
10.2013 - 09.2018
- Marshalled aircraft on the ramp (airfield) assisting, and parking all arriving aircraft
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize the performance and productivity of all crew members
- Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, baggage carts, and cargo dollies
- Optimized space usage when loading cargo and baggage into aircraft compartments
Education
General Education -
James Madison High School
Phoenix, AZ07.2017
Skills
- Customer service
- Leadership
- Time management
- Documentation review
- Problem-solving
- Critical Thinking
- Radio Communication
- Adaptability
- Route planning
- Punctuality
- Coordinating efficient routes
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Written communication
Timeline
Medical Courier
Rapid Medical: Idexx
10.2023 - 11.2024
Medical Courier
KCS Courier Services:Sonora Quest Laboratories
09.2022 - 10.2023
Call Center Representative
Concentrix
02.2021 - 08.2022
Courier
Independent Contractor Services
09.2017 - 08.2022
Material Handler
FedEx Express
10.2013 - 09.2018
General Education -
James Madison High School