Jessica Weaver
Salt Lake City,UT
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Salt Lake City Plaza Hotel
Salt Lake City, USA
08.2021 - 11.2025
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated room assignments and special requests to enhance guest experience.
- Utilized hotel management software for reservations and billing accuracy.
Sales Associate
Macys Department Store
Salt Lake City, USA
08.2019 - 02.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Followed procedures at all times for personal and team safety.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Unloaded deliveries from trucks in prompt fashion.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
Education
High school diploma -
West High School
Salt Lake City, UTSkills
- Guest relations
- Billing accuracy
- Complaint resolution
- Customer relationship management
- Front desk operations
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Hospitality service expertise
- POS systems
- Guest accommodations
- Customer service
- Training and mentoring
Timeline
Front Desk Agent
Salt Lake City Plaza Hotel
08.2021 - 11.2025
Sales Associate
Macys Department Store
08.2019 - 02.2020
High school diploma -
West High School